Payment & Shipping


Payment can be made to the EFT credit card, (visa, master card) or cheque or cash
An account is considered overdue if unpaid 31days from the date of Invoice. We reserve the right to stop supply, cancel an account or simply place any account considered overdue back on Proforma terms until such time we feel you are capable of paying within our terms .
Further and in accordance with the ‘Procurement 30 Day Payment Policy for Small Business’ introduced by the ATO in effect of 1st December 2008 we reserve the right to charge a Late Payment Interest fee on all accounts that lapse into 90 days. Interest will be charged daily for each day the account has been overdue and billed at the end of the month in the form of a Tax Invoice [excl. GST] and sent with your month-end statement. Where the Late Payment Interest is calculated and is below $10.00 an Administration Fee of $10 will apply instead. The general interest rate we will use to calculate the Late Payment Interest is updated by the ATO quarterly and is available from the Australian Taxation Office website. Where final outstanding amounts are made before month-end you will be required to notify us so a Tax Invoice for Late Payment Interest can be issued prior to final payment. We also reserve the right to charge an account-keeping fee of $10 per month on overdue balances to assist with collection costs.
All goods remain the property of Windragon Pty Ltd and the Title in any goods does not pass to the Purchaser until all debts owed to Windragon Pty Ltd on any account whatsoever, including Interest, Bank Charges, Legal Fees and Collection Expenses are paid in full. In this regard the Purchaser grants the right for Windrago Pty Ltd to enter the Purchaser’s premises, or any other premises where the goods are reasonably believed to be stored, without notice, to take possession of the goods.


All orders are subject to a Freight charge. Freight is calculated on the size of the consignment (which ever is greater, cubic or weight measurement). All orders will be dispatched approximately 1 – 5 working days from receipt of order subject to the availability of products ordered.

Windragon Pty Ltd sends all orders via a common carrier to ensure fast & safe delivery. All orders both domestic and international MUST be delivered to a business address.
We are able to deliver to Residential addresses however conditions apply.
All delivery addresses given to Windragon Pty Ltd are deemed to be business addresses unless otherwise advised. A non negotiable condition of all deliveries to residential addresses is that they are sent with ‘Authority To Leave’ if no-one home. Once the courier has delivered the goods, we will have no further responsibility for their loss or damage here after.
For all deliveries detailed above it is the responsibility of the customer to check that all cartons are accounted for before signing for the delivery. A signed “Proof of Delivery” (POD) will be used to determine the delivery of an order. Windragon Pty Ltd does not accept responsibility for goods that are misplaced after they have been delivered and signed for including residential deliveries.
If you wish to use your own courier please advise upon receipt of order. We will simply liaise with your courier regarding pick-up of the order from our warehouse. Once we have delivered goods to your courier or they have picked the goods up, we will have no further responsibility for their loss or damage whilst in transit.
Deliveries to most Capital cities in Australia take approximately 2-4 working days. For urgent delivery requests please note that Windrago Pty Ltd will make effort to dispatch orders on time, however we can’t guarantee the nominated freight company will deliver on time as requested. We are also unable to request the courier to call before delivery. Please understand that as we use a third party for deliveries we are unable to guarantee an exact delivery date, once the goods leave our premises, circumstances may arise which are outside of our control. Please call us if you have not received your order within 7 working days of placing your order or if you have any concerns at all.